Privacy Policy

Herbster Privacy Policy

Effective Date: 10.10.2024

Herbster ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, mobile application, and delivery services. This policy complies with Thai law.

1. Information We Collect

We collect various types of information to provide and improve our services. This includes:

• Personal Information: Name, email address, phone number, and delivery address that you provide when creating an account or placing an order.
• Payment Information: Credit card or debit card details, billing addresses, and transaction history.
• Usage Information: How you interact with our website or app, including IP address, browser type, device type, operating system, and browsing history.
• Location Information: We may collect precise location data from your mobile device to facilitate delivery services.
• Cookies and Tracking Technologies: We use cookies, pixel tags, and similar tracking technologies to personalize your experience and gather usage data.

2. How We Use Your Information

We use your information for the following purposes:

• Order Fulfillment: To process and deliver your orders efficiently.
• Customer Support: To respond to your inquiries and provide assistance.
• Marketing and Promotions: With your consent, we may send you promotional offers, newsletters, and updates about new products or services.
• Service Improvements: To analyze website and app usage patterns to improve our services.
• Legal Compliance: To comply with legal obligations and protect the rights and safety of our users and the public.

3. Sharing Your Information

We may share your information with:

• Third-Party Service Providers: Including delivery services, payment processors, and email marketing platforms.
• Compliance with Laws: If required by law, we may disclose your information to authorities to comply with legal obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity.

4. Data Storage and Protection

We use appropriate security measures to protect your data, including:

• Encryption: We encrypt sensitive data such as payment information.
• Secure Servers: Your data is stored on secure servers with restricted access.
• Regular Audits: We conduct regular security audits to identify vulnerabilities.

5. Your Rights

You have certain rights regarding your personal information, including:

• Access and Correction: You can request access to the personal data we hold about you and request corrections if needed.
• Deletion: You may request the deletion of your personal data, subject to legal or contractual obligations.
• Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in emails.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance User Experience: Remember your preferences and settings.
• Analytics: Track website traffic and usage patterns for service improvements.
• Marketing: Show relevant ads on third-party websites and social media platforms.

You can manage your cookie preferences through your browser settings.

7. International Data Transfers

If we transfer your information to servers located outside Thailand, we will take steps to ensure your data remains protected, in accordance with this privacy policy and applicable laws.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

• Email: hello@herbster.shop
• Phone: +944 07 2317